Refund policy

At Valrencia, your satisfaction is our priority. If you are not completely satisfied with your purchase, we accept returns and exchanges under certain conditions. Please read our return and refund policy carefully for more details.

Return Conditions

Return Period: You have 30 days from the date of receiving your order to return an item.

Item Condition: Items must be returned in their original condition, unworn, unwashed, with all tags intact, and in their original packaging.

Non-Returnable Items: Sale items, underwear, swimwear, and jewelry cannot be returned or exchanged unless there is a manufacturing defect.

Return Procedure

Contact Us: Send an email to support@valrencia.com with your order number and the item(s) you wish to return.
Return Instructions: Follow the instructions provided by our customer service team to send your package back.
Return Shipping Fees: Return shipping costs are the responsibility of the customer, except in cases of errors on our part or defective products.

Refunds

Refund Processing: Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. You will also be informed of the approval or rejection of your refund.

Refund Timeline: If your return is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 10 business days.

Exchanges

Size or Color Exchange: If you need to exchange an item for a different size or color, please follow the return procedure and place a new order for the desired item.

Defective or Damaged Items:

Report an Issue: If you receive a defective or damaged item, please contact us immediately at support@valrencia.com with details and photos of the defect.

We are committed to providing you with a hassle-free shopping experience. For any questions or additional assistance, feel free to reach out to us.

Thank you for choosing Valrencia.